Now Hiring - Customer Care Representative (CCR) in Lakeside Marblehead, OH

About us

Marine Tech Concepts is full service marine dealer specializing in new and used boat sales and service. We strive to provide every customer with an exceptional experience every single time. This position has unlimited growth potential for the right candidate.

We are looking for a Customer Support Representative to join our team and provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general support to customers. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and have an aptitude for problem-solving.

Responsibilities:

• Respond to customer inquiries in a timely manner.
• Provide accurate and up-to-date information to customers.
• Provide technical support to customers.
• Maintain customer records and documentation.
• Troubleshoot customer issues and provide solutions.
• Identify customer needs and provide appropriate solutions.
• Ensure customer satisfaction with the product or service provided.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Lakeside Marblehead, OH 43440: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Relations: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person